AI Launch Profile
CoSupport AI 2.0 adds decision logs and action-capable support workflows
CoSupport says version 2.0 replaces its earlier single-pass retrieval flow with multi-step search and validation. The update adds per-reply decision logs, an Agentic API for actions in connected systems, and 12 additional integrations, including Shopify, Stripe, Notion, and Confluence.
At a glance
Launch Snapshot
- Company
- CoSupport AI Inc.
- Launch date
- June 1, 2026
- Launch type
- Major Update
- Category
- AI Agents, AI Automation Tools
- Audience
- Enterprises, Operators
- Pricing
- From $0.04 per generated response, $0.19 per AI-resolved ticket, or $99/month for a volume-priced server plan. CoSupport advertises a 30-day, 1,000-response pilot. Its advertised 60/60 refund guarantee is not stated in the general terms and may depend on separate contract conditions.
- Free plan
- No
- API
- Yes
- Open weights/source
- No
Launch Context
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Verification & Sources
- Evidence state
- Unknown
- Source links
- 10
- Freshness
- Checked July 28, 2026
- Last verified
- July 28, 2026
- Last updated
- July 28, 2026
What this evidence state means
- Definition
- Evidence is missing, insufficient, or conflicting, so Kingy is not asserting the claim as verified.
- Required provenance
- No qualifying evidence yet, or the available sources conflict. Any visible source links are context, not verification.
- Owner
- Kingy editorial triage owner
- Freshness rule
- No freshness claim. Review when qualifying evidence arrives and before the record becomes indexable as a complete profile.
- Disputes and corrections
- Use “Suggest a correction” on the record. Kingy editorial reviews the cited evidence, records material corrections, and changes or removes the state when it is not supported.
Key source checks
Suggest a correction
Creator Coverage Next Steps
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Kingy AI Take
Watch. CoSupport AI 2.0 is a substantive operations-focused update, particularly for teams that need decision visibility and actions through Shopify or Stripe. Its performance, certification, and customer-result claims remain company-reported, and Kingy AI has not tested the product.
Who it is for
Customer-support leaders, CX operations teams, SaaS businesses, e-commerce operators, BPOs, and mid-market or enterprise teams with meaningful ticket volume.
What feels promising
Per-reply decision logs; multi-step retrieval and validation; action-capable support workflows; public usage-based and volume pricing; and a clear pilot path for evaluating the system against a team's own tickets.
What feels unproven
The company-reported 15–20% accuracy uplift and 74% to 85% resolution change lack a public evaluation method. Patent ownership does not prove hallucination prevention. ISO scope and certificate details, action approval and rollback controls, and customer outcomes remain unverified.
Traction notes
A public product footprint and at least one external deployment disclosure support that CoSupport is operating. Aggregate customer counts and customer outcome figures are vendor-reported; vendor-hosted case studies are not treated as independent validation.
Source list