Module 01: What Microsoft Copilot Is
Lesson 01.4: What Copilot Can and Cannot Do
Lesson Promise
Set practical expectations so learners trust Copilot for the right jobs.
Real-World Scenario
A team wants Copilot to draft documents, analyze notes, make decisions, approve budgets, and tell them what policy requires.
Core Concept
Copilot can accelerate drafting, summarizing, brainstorming, analysis support, planning, and workflow design.
Copilot should not be treated as the final authority for facts, policy, law, finance, HR, medicine, security, or customer commitments.
Step-By-Step Workflow
- Classify the task as assistive, review-required, high-risk, or human-only.
- Provide context and sources for assistive tasks.
- Ask Copilot to list assumptions and uncertainty.
- Verify facts, numbers, sources, and commitments.
- Escalate high-risk decisions.
- Document the human decision owner.
Prompt Lab
Bad Prompt
Can Copilot do this?
Better Prompt
Classify this task as safe assist, review-required, high-risk, or human-only.
Expert Prompt
Create a Copilot capability and limit assessment for this task. Include what Copilot can help with, what it cannot decide, data needed, source checks, risk level, required human review, and escalation owner.
Hands-On Exercise
Classify ten workplace tasks by Copilot suitability.
Deliverable
A Copilot can/cannot-do checklist.
Copilot Mental Model Checklist
Common Mistakes
- Using 'Copilot' as one product name for many different experiences.
- Assuming web-grounded chat and work-grounded Microsoft 365 Copilot behave the same.
- Comparing AI tools with fixed claims that may become outdated.
- Expecting Copilot to replace policy, expertise, or business accountability.
- Forgetting that context quality determines output quality.
Quiz / Checkpoint
What is Copilot best at in professional work?
Assisting with drafts, summaries, plans, analysis support, and workflows that still receive human review.
Official Sources To Verify
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