Kingy AI Certificate · Lesson 2 of 6
Check before you send
About 6 minutes. No signup.
Sometimes the honest answer is "I'll check and get back to you." AI rarely writes that unless you ask it to. You decide when it's needed.
Why it matters
People ask questions your document doesn't answer. AI is built to be helpful, so it may fill the gap with something that sounds likely: "Yes, lunch is included", "Pets are fine".
If that turns out to be wrong, it's your name on the message, not the AI's. A short "I'll find out" is much better than a confident wrong answer.
The habit: sort every question into two piles
- The source answers it. Give the answer, using the source's exact facts.
- The source doesn't say. Don't guess. Say you'll check, or who can confirm it.
A "typical" answer is still a guess. "Most landlords allow…" or "Usually it's about $50" isn't what your source says.
Try it (2 minutes, with your own AI)
You work at a community hall. Someone emails to ask about hiring it. Here's their email and the hall's info sheet. Both are made up.
See a good way to do it
What to paste:
Write a short, friendly reply to someone who wants to hire our hall for a child's party on a Saturday afternoon. They asked the price, whether they can bring their own food, and whether they can use the kitchen. Only use the info sheet below. If it doesn't answer something, say we'll check. [paste the info sheet]
A good reply says: $30 an hour with a 2-hour minimum, Saturdays 9 am to 6 pm, and yes to their own food and soft drinks. The sheet says nothing about the kitchen, so the reply says you'll check and come back to them.
If your AI wrote "the kitchen is available", that's a guess. Change it before sending.
Check yourself
1. A tenant asks if they can keep a cat. The tenancy letter doesn't mention pets. AI writes "Yes, small pets are allowed." What do you do?
- Send it: cats are small
- Change it to say you'll check with the landlord
- Delete the line and say nothing
Answer
Change it to say you'll check. Deleting it leaves their question unanswered, and sending it promises something nobody agreed.
2. Which is the better line when the source doesn't say?
- "There's usually a small fee for this."
- "I don't have that information yet. I'll check and let you know by Friday."
Answer
The second. "Usually" is a guess dressed up as an answer.
3. True or false: if the AI says "I'm not sure", you can't use any of its reply.
Answer
False. Use the parts the source confirms, and say clearly which part you're still checking.
In the certificate test
One task gives you a request and a source that answers some of it but not all. You hand in a reply. We check that you gave your AI the source, that the confirmed facts are in your reply, and that you didn't invent an answer for the part the source doesn't cover. Saying you'll check is the right answer there.